If you have not indicated your exact arrival time when you made your booking, please confirm your estimated time of arrival 24 hours in advance at the latest by email or telephone.
You must call us minimum an hour before you plan to arrive at the establishment (e.g. from the airport or the railways station) so we can give you the keys and let you in. We will not go to the establishment until receiving your call.
Check-in & check-out time
Check-in is not possible without prior arrangement. Standard check-in time is 15:00, check-out 11:00.
You can pay the outstanding balance in advance with PayPal, with a credit card or with a bank tranfer. Please note that any refunds done more than 60 days after the payment was done can only be sent to your PayPal account or a bank account (we can't refund back to your credit card after 60 days!). All bank and conversion fees are to be covered by you. On arrival we only accept cash!
Booking / Security deposit
A refundable booking and security deposit of 150€ (300€ for the Family Suite) is required in advance and can be paid online via PayPal or by direct bank transfer (Please note that all the direct bank transfers' fees from outside the Euro zone are fully to be covered by you). The deposit is fully refundable unless there is a damage to the property or the booking is cancelled. Having paid the deposit via PayPal also guarantees uncomplicated check-out, at any time. This security deposit will be returned at the end of the stay, if there is no damage to the establishment. Please note that we only cover the PayPal transfer costs and the bank transfers fees within the Euro zone. If any currency conversion fees / exchange rates differences will occur, they will be covered by you. Should you require getting the deposit back in cash, an extra 10€ cash withdrawal fee will be charged.
In cases when prepayment is required (e.g. longer stays) the cancellation fees apply on the prepaid amount. The security deposit is still required upon arrival.
A one time cleaning fee of 30€ (50€ for Family Suite) will be charged separately and covers only the final cleaning after your check-out.
Cancelling your reservation
Following cancellation fees apply:
Time of Cancellation*
earlier than 1 month before arrival
later than 1 month but earlier than 2 weeks before arrival
50 % of booking deposit / prepayment
2 weeks or later before arrival
100 % of booking deposit / prepayment
* The fees and the cancellation terms might vary if booking was done via an agency or if special conditions were agreed during the booking.
If you need to make changes to your reservation, please send us an email. Reservation changes depend on availability. If you make changes that lower the original outstandng balance less than 1 month before arrival, the cancellation fees above apply on the difference between the old and the new outstanding balance.
No pets are allowed in the establishment.
Smoking is not permitted both inside the apartment and the building.